Frequently Asked Questions
Welcome to the Catalina Hotel's FAQ's page! Below you can find answers to the most common questions our guests ask.
Do you offer early check-in?
We receive many requests for early check-in. While our staff will do their best to accommodate whenever possible, an earlier check-in cannot be guaranteed. There is no need to send a special request as earlier check-in is subject to availability at the time of arrival on a first-come, first-serve basis. Early check-in fees apply ($20 an hour).
Can I store my luggage for a few hours?
Due to liability and safety concerns, the hotel will not hold guests' luggage. The City of Miami Beach has the following helpful link.
Do you have parking?
Parking in South Beach can be difficult. Valet parking service is available via a third party for $40 per day plus taxes. There is a public parking garage located nearby at 640 17th St, Miami Beach. For the public parking garage fees and information please visit this link provided by the City of Miami Beach. In general, because the area is so popular, parking in Miami Beach is a challenge. We advise our guests to avoid renting a car. Most places are within walking distance and Uber or Lyft are a popular choice for longer trips.
Do you have a shuttle?
We do not offer transportation but our guests often use Uber or Lyft ride sharing apps. Taxi is available at the airport as well.
How old do you have to be to check-in?
You have to be at least 18 years old and have a valid major credit card for the $100 hold and a matching government-issued photo ID to present upon arrival.
What's your pet policy?
We love pets, service dogs, and emotional support animals! Guests traveling with a pet will require an additional $250 pet incidentals deposit in addition to the standard $100 hold which we place on the card upon check-in. The deposit will be refunded upon successful inspection of the room. Pet must be accompanied and leashed at all times. The weight limit is 40 lbs. Service animals are exempt from pet deposits. Guest must provide valid documentation at the time of check-in. Dogs cannot be left unattended in the room. Upon arrival, the guest will be required to sign a waiver legally obligating him or her to cover any damages to hotel property including damages to the room, bedding, furniture, etc.
How far is the beach? Do you provide beach amenities?
Catalina Hotel is located on Collins Avenue, across the street from a public beach. We provide complimentary beach towels for our guests to use throughout their stay. Beach umbrellas and lounges can be rented directly on the beach.
How much is the incidentals hold?
A valid major credit card or debit card is required upon check-in for the $100 incidentals hold. We accept Visa and MasterCard. We do not accept Amex, mobile payments, prepaid cards, or gift cards. Cardholder must be present.
When will I see $100 back on my card?
When guests check out, the courtesy hold is released within 48 hours of check-out upon successful room inspection. You will not see a refund. The authorization is simply a hold of funds, so instead, you will stop seeing the initial authorization. The hold will disappear from your statement once your bank processes the release. If you used a credit card, as we recommended, it should take 3-7 business days for your bank to show the release. If you used a debit card, or for international transactions, your banking institution may take up to 30 days.
Can I change my reservation?
You can update your booking on our site if you made a reservation directly with us, over the phone, or on our website. Simply click on the "Book Now" button and then scroll to the bottom of the page. In the footer, you will see the " Modify/Cancel Reservation" link.
Click and proceed.
If you made your reservation via a third party, the hotel cannot help because we do not have access to modifying or canceling bookings made elsewhere. Please contact the third party for any changes to your reservation.
What's your cancellation policy?
Your cancellation policy is listed on the email confirmation you received. Reservations made on our website or through our call center are subject to 72 hours cancellation policy. It's a penalty-free cancellation by 2 PM EST 72 hours prior to arrival (unless if you specifically booked a non-refundable rate). To cancel, please click on the "Book Now" button, then scroll to the bottom of the page. In the footer, you will see a link " Modify/Cancel Reservation".
Reservations made on third-party websites are often non-refundable or restricted. The cancellation policy for third-party bookings should be listed on the email confirmation you received from them. We recommend contacting the site where the reservation was made to clarify the cancellation terms. The hotel cannot help with cancellations of bookings made elsewhere.
Do you have resort fees?
Resort fees are common in Miami Beach. Our hotel charges a mandatory $30 plus tax nightly resort fee. It includes amenities such as free WiFi, complimentary use of beach towels, use of the pool, free happy hour as listed on our site under the Amenities section. Some third-party websites simply add resort fees in the fine print and guests end up paying "unexpected" fees at check-in time.
Do you offer late check out?
Our check-out time is 11 AM sharp. This allows our staff time to clean and disinfect the accommodation for the next guest. We sometimes have a later check-out available for $20 an hour after 11 AM and until 3 PM. After 3 PM it will be a full night charge. However, this option may or may not be available. The only way to guarantee a later check-out is to book the accommodation for an extra night ahead of time.
Do you have smoking rooms?
We are a 100% non-smoking property. The penalty for smoking on-site is $250 and will be charged to the card on file.
Is breakfast included?
We do not include meals but Catalina Hotel has two excellent restaurants on site. Maxine's Bistro and Bar serves delicious breakfast!
Do you offer housekeeping service?
We offer housekeeping service every 3rd day of your stay. In addition, we will remove trash and replace towels daily. Anytime during your stay, you may stop by the front desk to request additional items such as towels or amenities.
